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Privacy Policy

Privacy statement Manuka New Zealand B.V. (Europe)
When you are active on this website or contact Manuka New Zealand B.V. (Europe), you sometimes share personal data with Manuka New Zealand B.V. (Europe)

Manuka New Zealand B.V. (Europe) handles this information with due care and complies with the applicable laws and regulations. These laws are about the storage and use of your personal data. In this privacy statement we explain which data Manuka New Zealand B.V. (Europe) collected from you and what Manuka New Zealand B.V. (Europe) does with this data.

This privacy statement applies to all interaction between you and Manuka New Zealand B.V. (Europe), the way of communication does not matter.

Manuka New Zealand B.V. (Europe), located at Sloterweg 150 in Badhoevedorp, is responsible for the processing of the personal data as stated in this privacy statement. You can send questions or comments regarding your privacy to privacy@manukanewzealand.eu.

What are personal data?
All data that tells something about you and can be used to identify you is personal data. Consider, for example, your name, your contact or address details and your BSN. Some of these data, such as ethnic origin, religion or a criminal record, are special personal data.

Special personal data
Manuka New Zealand B.V. (Europe) does not process special personal data.

Personal data of persons under the age of 16
Manuka New Zealand B.V. (Europe) does not intend to process personal data of persons under the age of 16. Manuka New Zealand B.V. However, (Europe) cannot check whether a visitor to our websites and servers is older than 16 years. If you are convinced that we have collected personal information from a minor without the consent of a parent or guardian, you can contact us at privacy@manukanewzealand.eu and we will delete this information.

When does Manuka New Zealand B.V. (Europe) your personal data?
1. To help you if you have any questions.
Manuka New Zealand B.V. (Europe) is happy to help you if you run into something or have a question for Manuka New Zealand B.V. (Europe). You can contact Manuka New Zealand B.V. (Europe) call, e-mail, fill out a form or send a letter. In order to be able to help you further, we store a number of information about you. That way we know who you are and Manuka New Zealand B.V. (Europe) can also find what we talked about at the next contact moment.

If you ask for Manuka New Zealand B.V. (Europe), we will store the following information about you:

- N.A.W. data (Name, Address, City)
- E-mail address
- Phone number
- Your message

The storage of this data falls under the legal basis; legitimate interest.

2. To execute an agreement and to be able to make agreements with you.
If you work at Manuka New Zealand B.V. (Europe) products or services you want to be helped and receive what you have asked for. Manuka New Zealand B.V. (Europe) stores the following data for the performance of an agreement:

- N.A.W. data
- E-mail address
- Phone number

The storage of this data falls under the legal basis; execution of the agreement.

3. To be able to process the request for a therapy consultation.
If you have a therapy consultation from Manuka New Zealand B.V. (Europe), we will store the following data:
- N.A.W. data
- E-mail address
- Phone number
- Date of birth
- Insurance details + policy number

The storage of this data falls under the legal basis; permission.

4. To be able to invoice & collect you.
The services or services purchased by you must of course also be paid. If you don't do this, Manuka New Zealand B.V. will start. (Europe) a collection process. In connection with billing & collection, we store the following information about you:
- N.A.W. data
- E-mail address
- Phone number
- Date of birth (in case of therapy consultations)
- Insurance details + policy number (in case of therapy consultations)
- Chamber of Commerce number
- VAT number
- IP address (in case of an intra-Community delivery)

The storage of this data falls under the legal basis; legal obligation.

5. To store account information and your orders.
A Manuka New Zealand B.V. (Europe) account gives you insight into previous orders, returns and your personal data. This is useful to be able to process your next order faster.

We can store the following information in your account:
- N.A.W. data
- E-mail address
- Clientnumber
- Phone number
- IP address (in case of an intra-Community delivery)
- VAT number
- Iban number
- Password
- Order and invoice information

The storage of this data falls under the legal basis; performance of the agreement and consent.

6. To keep you informed of changes to our services.
If we make changes to our services, general terms and conditions, privacy statement or other important matters, we would like to inform you. If you agree with this, we use the following data to process you in our newsletter system:

- Name
- E-mail address

The storage of this data falls under the legal basis; permission.

7. To conduct a customer satisfaction survey.
If you want to participate in our customer satisfaction survey, we store the following data:
- First and last name
- E-mail address

The storage of this data falls under the legal basis; permission.

Cookies we use
Manuka New Zealand B.V. (Europe) uses functional cookies. A cookie is a small text file that is stored on your computer, tablet or telephone when you first visit a website.

Manuka New Zealand B.V. (Europe) uses cookies with a purely technical functionality so that the website works as intended.

As Manuka New Zealand B.V. (Europe) needs your permission to place cookies, we will ask you during your first visit to this website. Manuka New Zealand B.V. (Europe) also refers you to our cookie statement.

You can opt out of cookies by setting your internet browser so that it no longer stores cookies.

Transfer to partners
Manuka New Zealand B.V. (Europe) works together with various suppliers and partners for the execution of our services. These suppliers & partners include parties who:

- Sending our newsletters
- Send our mail
- Handling our payments & collections
- Provide our web hosting

We have concluded processor agreements and / or nondisclosure agreements with sub-processors to guarantee the security of your data. Manuka New Zealand B.V. (Europe) only works with partners who can comply with the GDPR legislation.

Some of our partners are located outside the European Economic Area. We have taken appropriate measures with these partners, which have been contractually agreed through a processor agreement / Data Processing Addendum. In this way we ensure that your data is properly protected.

Transfer to third parties
In principle, we do not share or sell data with persons or organizations outside Manuka New Zealand B.V. (Europe), except with partners as described above. It is also possible that Manuka New Zealand B.V. (Europe) is obliged to pass on your data on the basis of a legal obligation.

The security of your data
Manuka New Zealand B.V. (Europe) has taken appropriate technical and organizational security measures to protect your personal data against misuse, unlawful or unauthorized use and loss.
All parties that provide your data for Manuka New Zealand B.V. (Europe) process (sub-processors) or can view it (such as employees or temporary employees) sign a processor agreement or non-disclosure agreement.

How long will your data be stored
Manuka New Zealand B.V. uses for various data flows. (Europe) different retention periods. Of course you always have the right to use Manuka New Zealand B.V. To request (Europe) to delete your data. See also the heading “Your rights”.

E-mail:
E-mail older than 5 years will be deleted unless it is still relevant for the execution of an agreement or resolving a dispute.

Invoices and quotations:
Invoices and quotations are deleted after the legal retention period of 7 years. Until then, your data will remain in our billing system.

Newsletter:
You can remove yourself from our newsletter system at any time.

Your rights
You have the right to view, correct and delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Manuka New Zealand B.V. (Europe). You also have the right to data portability.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to privacy@manukanewzealand.eu.

To ensure that the request for access has been made by you, Manuka New Zealand B.V. (Europe) to send you a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. If your request relates to a cookie, I ask you to also send it.

We will respond to your request as soon as possible, but no later than four weeks. Manuka New Zealand B.V. (Europe) would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

Camera images
To protect us and our products, we use camera surveillance in and around the warehouse. These camera images will be kept for 30 days and will be deleted after this period, unless the images are necessary for a criminal investigation.

Reporting a data breach
If, despite all precautions, a data breach does occur, Manuka New Zealand B.V. (Europe) complies with the data breach reporting obligation and we report this breach to the Dutch Data Protection Authority within 72 hours of discovery.

If you discover a data breach, Manuka New Zealand B.V. (Europe) kindly notify you as soon as possible, but in any case within 24 hours after you have discovered the leak with Manuka New Zealand B.V. (Europe) by sending an email to privacy@manukanewzealand.eu. We can then take immediate action.

Liability
This privacy statement only relates to the personal data that Manuka New Zealand B.V. (Europe) processes for the purposes discussed in this Agreement. Manuka New Zealand B.V. (Europe) does not accept any responsibility or liability for (the operation and / or content of) websites or services of third parties.

Changes to this statement
The content of this privacy statement can be changed at any time by Manuka New Zealand B.V. (Europe) to respond to new developments in legislation or regulations or changes within the company.

You can subscribe to our newsletter where we will keep you informed of any changes. In any case, Manuka New Zealand B.V. (Europe) to regularly consult this privacy statement to stay informed of our privacy policy.

By continuing to use the services of Manuka New Zealand B.V. after changes. (Europe) you agree to these changes.

Contact
Do you have any further questions or comments? Then you can contact Manuka New Zealand B.V. (Europe) by email, privacy@manukanewzealand.eu or by post:

Manuka New Zealand B.V. (Europe)
Attn: Privacy - Manuka New Zealand B.V. (Europe)
Tokyostraat 23
1175 RB Lijnden, The Netherlands
Manuka New Zealand B.V. (Europe) is registered with the Chamber of Commerce under number 34097765.

Version: July 2019

© Copyright Manuka New Zealand B.V. (Europe) 2021. All Rights reserverd. Prices are including VAT. Raw MGO Manuka Honey 100+ 250+ 400+ 550+ 1000+ MGO. Produced, processed and packed in New Zealand. Raw MGO Manuka Honey and Manuka Honey products made in New Zealand.
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